Terms & Conditions - Sell My Phone

1. What We Do at SellMyPhone

We buy used phones, tablets, and devices for cash from NOVA locals and nationwide customers. Visit our Herndon store for instant cash or ship free anywhere. Our expert team (same as The Phone Doctor VA) gives fair prices fast.

2. Your Responsibilities When Selling

You promise to:

• Be 18 years or older
• Own the device completely with no liens or financing
• Give true details about device model, condition, and IMEI
• Remove all personal data, accounts, and locks before shipping
• Pack securely for safe delivery to our Herndon facility

3. How Quotes Work

Instant Cash Quote

Select your phone model, storage, carrier, and condition online. You see your cash offer in 30 seconds. This quote stays good for 14 days.

Our 5 Condition Levels (Choose honestly for best payout):

• Brand New: Never used, perfect box and accessories
• Like New: Perfect function, no visible scratches
• Good: Full function, light scratches, no cracks
• Fair: Works well, dents/scratches, no major cracks
• Broken: Powers on, cracked screen or battery issues

Pro Tip: Honest condition = full payout guaranteed.

4. Shipping to Our Herndon Store

Free Shipping Label
We email you a prepaid USPS/UPS label after your quote. Print it or show the barcode at any location.

Your Responsibility Until Delivery
Pack your phone in a small box with bubble wrap. You own it until our Herndon team signs for delivery.

Built-in Insurance
Every label includes $100 basic coverage. Add extra insurance at checkout for high-value devices.

Local Drop-Off
Live within 10 miles? Bring it to 727 Elden St #100C for instant inspection and same-day cash.

5. Our Fair Inspection Process

Quick Expert Check
Our 12-year experienced technicians inspect every device same-day at our Herndon store. We test:

• Screen condition and cracks
• Battery health and charge
• Buttons, cameras, speakers
• IMEI/carrier locks
• iCloud/Google account status
• Physical damage

Two Possible Results:
✅ Matches Your Description = Full quote paid immediately
❌ Different Condition = We email photos + new offer within 24 hours

Your 3 Choices:

1. Accept new offer → Get paid fast
2. Reject offer → Free return shipping
3. No reply in 3 days → We pay revised amount

6. Fast Payment Options

Choose Your Method:

• Cash: Instant at Herndon store
• Zelle/PayPal: Same day electronic
• Bank Transfer: 1-2 business days
• Check: 5-7 days by mail

We pay approved quotes within 24 hours of inspection.

7. Must-Do Steps Before Shipping

• Protect Yourself – Remove Everything:
• Back up photos/files then factory reset
• Turn off Find My iPhone/iCloud completely
• Remove Google FRP/Samsung accounts
• Take out SIM card and SD card
• Cancel carrier service to avoid charges
• Remove all passwords/locks

We Double-Check: Every device gets certified data wipe, but your reset keeps it 100% safe.

8. Devices We Cannot Buy

We return (your shipping cost):

• Lost/stolen phones (bad IMEI)
• iCloud/Google/Samsung locked
• Active financing balances
• Counterfeit/fake devices
• No power or major hardware failure

9. Our Limited Liability

SellMyPhone provides service “as is.” We limit total liability to your payout amount. We cannot cover lost profits, special damages, or indirect claims.

10. Virginia Law Controls

These Terms follow Virginia state laws. Disputes go to Herndon, VA courts. We reserve right to update Terms – check date at top.

11. Contact Our Herndon Team

Questions About Selling?

Email: support@sellmyphoneva.com
Phone: (202) 596-1005
Address: 727 Elden St #100C
Herndon, VA 20170

Store Hours:
Monday to Friday: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 4:00 PM
Sunday: Closed.

Serving: Herndon, Reston, Ashburn, Sterling, Chantilly & NOVA