Honesty Policy - SellMyPhone
Last Updated: December 21, 2025
SellMyPhone promises fair deals when you sell phones in Herndon VA. Our 12+ years of repair experience means we pay what we quote – if your phone matches your description. Honesty gets you full cash fast at 727 Elden St #100C.
Our Simple Honesty Promise
You Tell the Truth = We Pay the Full Amount
Describe your iPhone, Samsung, or Pixel accurately online. Our Herndon technicians confirm during inspection. Everything matches? You receive every dollar quoted.
Phone Better Than Described? We Pay More
Select “Good” condition but phone grades “Like New”? We upgrade your payout immediately. No tricks – just extra cash.
Phone Worse Than Described? We Show Proof
Hidden cracks or battery issues? We send clear photos and revised offer. You choose: accept new price or free return.
Why Honesty Protects Everyone
For You:
- Guaranteed full payout
- No surprise price drops
- Free returns if you disagree
- Builds trust for future sales
For Us:
- Fair pricing keeps business strong
- Saves return shipping costs
- Prevents fraud and stolen devices
Real Example:
Customer quotes iPhone 13 as “Good” ($380). Inspection finds “Like New” condition. We pay $420. Customer happy, we resell higher.
What Happens If Conditions Don’t Match
Step-by-Step Fair Process:
| Scenario | What We Find | Your Options | Timeline |
|---|---|---|---|
| Perfect Match | Exactly as quoted | Full payment | Same day |
| Better Condition | Grades higher | Bonus payment | Same day |
| Minor Difference | Extra scratches | Revised offer + photos | 24 hours |
| Major Difference | Cracks, locks | New offer or free return | 24 hours |
| Cannot Accept | Stolen, locked | Free return only | 24 hours |
Common Honesty Mistakes (And Fixes)
❌ Problem: “Good” phone has screen crack
Result: Drops to “Broken” ($200 less)
Fix: Select “Fair” or “Broken” upfront
❌ Problem: Forgot iCloud active
Result: $0 payout, free return
Fix: Remove all accounts before shipping
❌ Problem: Battery 70% health
Result: 15-20% lower offer
Fix: Check Settings > Battery first
✅ Smart Move: Pick one grade lower than perfect. Most match inspections = full cash.
Our Zero-Tolerance Fraud Policy
We Never Buy:
- Stolen phones (blacklisted IMEI)
- iCloud/Google/Samsung locked
- Active financing balances
- Counterfeit devices
If Found: Free return + report to authorities. No exceptions.
Proof We Keep Promises
100% Transparency:
- Every inspection includes timestamped photos
- Video inspection available for walk-ins
- Detailed condition report emailed
- Live chat during Herndon store inspections
Real Customer Wins:
- “Quoted Good, graded Like New – got $50 extra!”
- “Honest about scratches – paid full amount”
- “Free return when battery worse – no hassle”
- Herndon Walk-In Honesty Advantage
See It Live:
- Watch the 10-minute inspection
- Ask questions during grading
- Cash in hand immediately
- Zero shipping risk
Store: 727 Elden St #100C, Herndon, VA 20170
Honesty Pays Table
| Your Honesty Level | iPhone 14 Example | Final Payout |
|---|---|---|
| Perfect Description | Good condition | $480 ✅ Full |
| Slightly Better | Good → Like New | $520 💰 Bonus |
| Minor Mistake | Good → Fair | $420 📸 Photos |
| Major Error | Good → Broken | $300 or Return |
| Perfect Fraud | Stolen iCloud | $0 ⚖️ Report |
Quick Honesty Checklist
Before Quoting:
✅ Check battery health (Settings > Battery)
✅ Remove case, take clear photos
✅ Test all buttons/cameras/speakers
✅ Remove iCloud/Google accounts completely
✅ Run IMEI check (free online tools)
✅ Select honest condition grade
Contact Our Honest Team
Questions About Fairness?
Email: support@sellmyphoneva.com
Phone: (202) 596-1005
Address: 727 Elden St #100C
Herndon, VA 20170
Store Hours:
Monday to Friday: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 4:00 PM
Sunday: Closed.
Serving: Herndon, Reston, Ashburn, Sterling, Chantilly & NOVA
Honesty = Highest Cash. Get your accurate quote in 30 seconds now!