Privacy Policy - SellMyPhoneVA.com
SellMyPhone protects your privacy when you sell phones in Herndon, VA and Northern Virginia. We collect only the information needed to give you fast, fair cash offers and secure payments. Our 12+ years of phone repair experience guides our clear, honest privacy practices.
What Information Do We Collect?
Information You Share With Us
When you get a quote or sell your device, you provide:
- Your name, email, and phone number for contact
- Shipping address for free labels
- Payment details (Zelle, PayPal, bank info) for your cash payout
- Device details: make, model, IMEI, condition, and photos
- All this helps us inspect and pay you accurately
Information We Collect Automatically
When you visit sellmyphoneva.com:
- Your IP address and device type (phone, computer)
- Browser details and pages you view
- Location data to confirm you’re near Herndon VA
We use this to improve our site and prevent fraud.
No Sensitive Data Without Need
We only collect financial info for payments with your clear consent. We never ask for passwords or social security numbers.
Why Do We Use Your Information?
We use your data to:
- Give you instant cash quotes for iPhones, Samsungs, and other devices
- Ship free labels and process your payout fast
- Inspect devices fairly at our 727 Elden St #100C store
- Send order updates and answer support questions
- Prevent scams and protect our Herndon business
- Follow Virginia and federal laws
Who Sees Your Information?
Our Trusted Partners Only
We share data with:
- Payment processors like Zelle and PayPal to send your money
- Shipping companies (USPS, UPS) for free labels
- Website hosts to keep sellmyphoneva.com running
No one else sees your info.
Special Cases
- If we sell the business, buyers see data under strict rules
- Law enforcement gets info only with legal orders
- Your device photos help our technicians verify condition
How Do We Protect Your Data?
Factory-Level Security
- We encrypt all payment and personal data
- Devices get full data wipes during inspection
- Secure servers protect quotes and orders
- Team access limited to need-to-know
Your Phone’s Data Safety
Every phone receives certified data destruction before resale or recycling. Remove your accounts first (iCloud, Google FRP) for extra protection.
No Perfect Security
We use strong protections, but no online system offers 100% guarantee against breaches.
How Long Do We Keep Your Data?
- Order records: 7 years for tax and legal needs
- Quotes: 30 days unless you complete sale
- Marketing info: Until you unsubscribe
- Delete your account anytime for full removal.
Your Privacy Rights in Virginia
Virginia Consumer Data Protection Act (VCDPA)
As a Virginia resident, you can:
- Ask what data we hold about you
- Request corrections to wrong info
- Demand deletion of your data
- Get a free copy of your information
- Opt out of marketing emails anytime
How to Use Your Rights
Email privacy@sellmyphoneva.com or call (202) 596-1005. We respond within 24 hours.
Cookies and Tracking
What Cookies Do
- Remember your quote preferences
- Track site performance
- Prevent spam logins
- Help with local Herndon targeting
Your Control
- Clear browser cookies anytime
- Use Do Not Track browser settings (we honor them)
- Unsubscribe from emails with one click
No Kids Allowed
We serve adults 18+. Parents, do not let children use our services.
Changes to This Policy
We update this policy when laws change or we improve services. Check the date at top. Big changes get email notice.
Contact Our Herndon Team
Questions About Privacy?
Email: privacy@sellmyphoneva.com
Phone: (202) 596-1005
Address: 727 Elden St #100C
Herndon, VA 20170
Store Hours:
Monday to Friday: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 4:00 PM
Sunday: Closed.
Serving: Herndon, Reston, Ashburn, Sterling, Chantilly & NOVA