Return & Inspection Policy - SellMyPhone

Our 4-Step Inspection Process

When your phone arrives at our Herndon store, our expert technicians follow this clear process:

Step 1: Receive & Log

• Sign for your package same day
• Update your order status within 24 hours
• Take unboxing photos for records

Step 2: Visual Check (10 minutes)

We examine:

• Screen for cracks or dead pixels
• Body for dents, scratches, water damage
• Ports, buttons, cameras for function

Step 3: Full Function Test (15 minutes)

Our team tests:

• Battery health and charge speed
• Speakers, microphone, vibration
• WiFi, Bluetooth, cellular signal
• Face ID, fingerprint, cameras

Step 4: Security Verification (5 minutes)

Final checks confirm:

• IMEI matches your quote
• No iCloud/Google/Samsung locks
• Not blacklisted or stolen
• Carrier compatibility

Total Time: Most inspections finish same day.

3 Possible Inspection Results

✅ GREEN LIGHT – Full Quote Approved

Your phone matches every detail you told us.
Result: We pay your full cash offer immediately via your chosen method (Paypal, Zelle, Cashapp or Cash (in-store)).

🟡 YELLOW LIGHT – Revised Offer

We found minor differences like:

• Extra scratches you missed
• Lower battery health (under 80%)
• Small functional issues

Result: We email clear photos + new cash offer within 24 hours. You have 3 full business days to:

• Accept → Get paid revised amount
• Reject → Free return shipping
• No reply → We pay revised offer
• ❌ RED LIGHT – Cannot Accept

Your device has major issues like:

• iCloud/Google FRP/Samsung lock
• Blacklisted IMEI (lost/stolen)
• Active financing balance
• Counterfeit hardware
• No power at all

Result: Free return shipping with full tracking.

Free Return Shipping Details

When You Reject Any Offer:

• We pack securely same day
• Use tracked USPS/UPS return label
• You receive device in 3-6 business days
• No restocking fees ever

Your Device Returns:

• Exactly as we received it
• With our inspection photos/report
• Full tracking updates