Accessibility Statement - SellMyPhoneVA.com
Last Updated: December 21, 2025
Our Accessibility Promise
We follow Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This means:
- Clear, simple language anyone can read
- High contrast colors for low vision
- Keyboard-friendly navigation (no mouse needed)
- Screen reader-compatible forms and buttons
- Alt text on all images
Goal: Every NOVA resident sells phones easily online or in-store.
Features We Built for Accessibility
✅ Screen Reader Friendly
- All buttons are labeled clearly
- Form fields announce purpose
- Quote tool works with VoiceOver/NVDA
- The navigation menu reads page titles
✅ Keyboard Navigation
- Tab through the quote form easily
- Enter key submits selections
- Skip links to main content
- No mouse traps or focus loss
✅ Visual Accessibility
- 4.5:1 color contrast ratio
- Resizable text up to 200%
- No flashing content (seizure safe)
- Clear focus indicators everywhere
✅ Simple Language
- Easy reading level
- Short sentences, active voice
- No confusing abbreviations
- Clear call-to-action buttons
How We Test Accessibility
Regular Audits:
- WAVE tool scans every page
- Lighthouse accessibility score 95+
- Manual screen reader testing (VoiceOver, NVDA)
- Keyboard-only user testing
Real User Feedback:
- Herndon customers test navigation
- NOVA community accessibility reviews
- Continuous improvements based on input
Current Limitations (Being Fixed)
Known Issues We Address:
- Some dynamic quote results need ARIA labels
- Mobile hamburger menu focus order
- Color-blind friendly button states
Timeline: Full WCAG 2.2 AA compliance by Q2 2026.
In-Store Accessibility at Herndon
Physical Store Features:
- Wheelchair ramp at 727 Elden St #100C
- Wide aisles for mobility aids
- Large print quote displays
- Staff trained in clear communication
- Quiet inspection area available
Hours: Mon-Fri 9 AM-6 PM (call ahead for accommodations)
Assistive Technology We Support
| Technology | Works With | Tested On |
|---|---|---|
| Screen Readers | VoiceOver, NVDA, JAWS | Chrome, Safari, Firefox |
| Magnifiers | ZoomText, Windows Magnifier | All browsers |
| Speech Input | Dragon NaturallySpeaking | Quote forms |
| Keyboard Only | All major browsers | Full navigation |
Report Accessibility Issues
Help Us Improve:
Found a problem? Tell us exactly:
- Page URL and issue description
- Browser and assistive technology
- Screenshot or screen recording
Contact Methods:
Email: accessibility@sellmyphoneva.com
Phone: (202) 596-1005
Address: 727 Elden St #100C
Herndon, VA 20170
Store Hours:
Monday to Friday: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 4:00 PM
Sunday: Closed.
Serving: Herndon, Reston, Ashburn, Sterling, Chantilly & NOVA
Response: We reply within 3 business days with fix timeline.