Shipping & Payouts Policy - SellMyPhone

Two Easy Shipping Options

Option 1: Free Shipping (Nationwide)
Ship from anywhere in the US with our prepaid label. Perfect for Reston, Ashburn, or out-of-state sellers.

Option 2: Local Drop-Off (10-Mile Radius)
Drive to 727 Elden St #100C for instant inspection and same-day cash. No shipping needed for Herndon locals.

Free Shipping Details

How It Works:

1. Get your cash quote online (30 seconds)
2. We email free USPS/UPS shipping label instantly
3. Print label or show barcode at any location
4. Pack phone securely, drop off same day
5. Track package to our Herndon facility

Shipping Includes:
✅ Free prepaid label (no cost to you)
✅ $100 basic insurance included
✅ Full tracking from pickup to delivery
✅ 2-5 day delivery nationwide
✅ No weight limits (USPS/UPS handles)

Pro Packing Tips:

• Use small box with bubble wrap
• Include original box/cables (optional)
• Remove SIM card and personal data
• Tape label securely outside

Local Drop-Off Advantage

• Herndon & Nearby (10 miles):
• Reston: 5 minutes away
• Ashburn: 15 minutes
• Sterling: 10 minutes
• Chantilly: 12 minutes

Walk-In Process:

• Bring phone to 727 Elden St #100C
• 10-minute live inspection
• Accept quote → Cash immediate
• Reject → Take phone home free

Hours: Mon-Fri 9AM-6PM. Walk-ins welcome.

Shipping Timeline

Your Location → Ship → Herndon Inspection → Payout
Nationwide 2-5 days Same Day Same Day
Local Drop-Off 0 days 10 Minutes Immediate Cash

Payout Methods & Speed (Updated)

Only these 4 methods available. All payouts after inspection approval.

What Happens After We Receive Your Phone

Day 1: Delivery & Logging

• Sign for package same day
• Update your order status
• Unboxing photos taken

Day 1-2: Inspection Complete

• 25-point device check
• IMEI verification
• Condition grading
• Photos if revised offer needed

Day 2: Payout Processed

✅ Matches quote = Full payment via PayPal/Zelle/CashApp
🟡 Revised offer = Your choice (3 days)
❌ Cannot accept = Free return

Insurance & Lost Packages

Built-In Coverage: $100 per package
Upgrade Available: $500+ at checkout ($2 fee)
Lost Package: File claim automatically, full refund
Damaged in Transit: We send photos, revised offer

Never Pay Shipping: Returns always free.

Multiple Device Shipping

Sell Many Phones At Once:

• One free label covers all devices
• Combined inspection & payout
• Higher total cash offer
• Example: 3 iPhones = 1 shipment

Bulk Seller Perk: 5% bonus for 5+ devices.

Common Shipping Questions

How long to ship from California? 4-5 days USPS Priority
Can I use my own shipping? Yes, but no free label/insurance
What if package arrives late? We wait, no quote expiration
Multiple phones different conditions? Quote each separately
CashApp vs Zelle? Both same speed – pick your preference

Return Shipping (Always Free)

When You Reject Any Offer:

• Packed same day at Herndon
• Free tracked USPS/UPS label
• 3-6 business days home delivery
• Device condition unchanged

Herndon Store Shipping Perks

No Shipping Needed:

• Instant cash after inspection
• See grading live
• Multiple devices welcome
• Appointments available

Address: 727 Elden St #100C, Herndon, VA 20170
Phone: +1 (877) 487-9678

Payout Timeline Examples

Contact Our Shipping Team
Shipping Questions?

Email: privacy@sellmyphoneva.com
Phone: (202) 596-1005
Address: 727 Elden St #100C
Herndon, VA 20170

Store Hours:
Monday to Friday: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 4:00 PM
Sunday: Closed.

Serving: Herndon, Reston, Ashburn, Sterling, Chantilly & NOVA